What's your refund policy?

At Green Trading Enterprise, we strive to ensure complete customer satisfaction with our products and services. Our refund policies are designed to be fair and transparent, providing our customers with peace of mind when making a purchase. Below are the key aspects of our refund policies: Refund Policy Overview: 1. Eligibility for Refunds: - Products must be returned within 30 days of the original purchase date. - Items must be in their original condition, unused, and with all original packaging and accessories. - Proof of purchase, such as a receipt or order confirmation, is required for all returns. 2. Non-Refundable Items: - Custom-made or special-order items. - Products that have been installed, used, or modified in any way. - Items purchased as part of a clearance sale or marked as "final sale." 3. Return Process: - Contact our customer service team to initiate a return and receive a Return Merchandise Authorization (RMA) number. - Carefully pack the items to prevent damage during shipping. Include all original packaging, accessories, and documentation. - Ship the items back to our designated return address, using a trackable shipping method. Customers are responsible for return shipping costs. 4. Inspection and Approval: - Once we receive the returned items, our team will inspect them to ensure they meet the eligibility criteria. - If the return is approved, a refund will be processed to the original payment method within 7-10 business days. - If the return is not approved, we will notify you and provide options for returning the items to you. - Refunds for payments made by credit card will be issued to the original card. - Refunds for payments made by other methods will be issued via bank transfer or store credit, depending on customer preference. At Green Trading Enterprise, we are committed to providing high-quality solar equipment and ensuring our customers have a positive shopping experience. If you have any questions or need further assistance with a return or refund, please do not hesitate to contact our customer service team.